Let’s not get caught up in the numbers
Do we focus too much on the numbers? Some times awareness and gut feel is just as important. What do you think?
The future of Contact Centre Planning
Will planners need to adapt their approach to scheduling in the future? The arrival of Generation Z in the workplace means a new approach in needed, and it may be very different! Do we need to start thinking now of an ‘Uberesque’ approach to scheduling?
Don’t look back – Look Forward!
Planners need to be pro-active. Looking back to understand why things deviated from the plan is good – but don’t let this review consume our time – we must keep looking forward!
