The forecast was wrong
Are we the authors of our own downfall? Why do we provide forecasts as absolute numbers? Is there a better way?
What skills to look for when hiring a Resource Planner
Are we missing a skill when hiring? Don’t fall into the trap of looking for the usual technical skills when recruiting a specialist into a planning team.
Is Service Level a dead metric?
Do we need to report on Service Level? Are there better metrics? Make sure you aren’t stuck using a metric for the sake of it, when others may tell a better story!
Don’t under estimate the value of training!
How much development time do you or your team get? Make sure it’s part of your plans and reap the benefits/
I see the future of planning – I see contact centres with no planners
The world is changing at a quicker rate than ever in history. As a race humankind is evolving faster than ever and inventions are changing
Let’s not get caught up in the numbers
Do we focus too much on the numbers? Some times awareness and gut feel is just as important. What do you think?
RT @WFMCoach: PlanCon UK 2019 Manchester: How time flies! The last expert keynote for today is John Casey from @CplanningC on 'WFM 2.0 - wh…...
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Read MoreRT @paulturner7: Paul Chance, Senior Marketing Manager at NICE, explains how leveraging machine learning models can help contact centers im…...
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