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Pick a doorwayAcademy NEW
Free, short visual lessons in eight tracks — forecasting, scheduling, real-time, metrics and more. Five-minute lessons with quizzes and certificates. No video, no signup.
Open the Academy →Articles
Plain-English guides covering forecasting, scheduling, shrinkage, real-time, AI in the contact centre, and the leadership side of workforce planning.
Browse articles →Calculators
Twenty-seven free, browser-based tools across Erlang staffing, forecasting, planning & budgeting, and the cost business case.
Open the calculators →Resources
White papers, downloadable templates, reading paths, a glossary, and an FAQ — the deeper material behind the articles and calculators.
Explore resources →The planning operating cycle
Four workflows, one loopFour connected workflows take you from a forecast to a quality conversation and back again. Each walks the cycle step by step, with the right calculator, article and lesson at every stage.
Planning workflow
Forecast → check → size → shape → staff → optimise → stress-test → justify.
2 · Build the rosterScheduling workflow
Turn the requirement into shifts that trace the curve and people can live with.
3 · Run the dayReal-time workflow
Watch, diagnose, decide, act, recover — and know when not to.
4 · Close the loopQuality workflow
Define good, score it honestly, coach from it, and feed it back to the plan.
Practitioner guides to the craft of workforce planning. A new one joins the series every few weeks.