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Resource Planning is often referred to as a ‘black art’ within our Customer Contact operations.  CCplanning’s aim is to demystify planning and help operations of all sizes become more efficient and more effective in their interactions with customers.​




Get in touch today and avail of expert advice and assistance from one of our experts.  We have an extensive network of associates who can help you immediately – each of whom has 20 years of experience in the industry, working in Resource Planning and MI roles.

Have a browse of our site – review the services we offer and get in touch to discuss how we can help you today.  If we are unable to assist, we will connect you with the right person to help you.




We are highly skilled in Contact Centre Resource Planning and can provide assistance in the form of on site audits, consultancy, training and model building. Don't need as intensive assistance?  Then we are available for 1-1 discussions, mentoring and even online training.  Want a quick chat, get in touch - need someone to bounce ideas off, then we are for you. No enquiry or question is too small.  We want to help you.




With over 25 years experience in the industry we have worked on projects across all vertical sectors.

From model building to interim management we have worked with companies of all sizes to help them optimise their resource planning processes. 

Get in touch to discuss if we, or one of our associates can help you with a project.


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